Someone referred me to Carvana. I kept saying I'd rather buy a car the traditional way. But I caved and gave it a shot. After submitting all documentation, updating information on my credit report, receiving two hard inquiries, speaking with multiple reps who all placed me on long holds, contacting my bank and proving the funds were available, a week later I still have no car. Horrible experience. I will never refer them to anyone.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
We apologize that your experience with Carvana has been less than perfect, as this is not the experience we want for our customers. Our underwriting process does require that your information is verified by a set deadline to ensure that the vehicle gets transported for delivery. The information on your credit report that was updated did take a few days to process.
However, we apologize if this expectation was not set up from the beginning. In this case, the delivery date was adjusted because this information was not updated by the verification deadline. We are glad to see that your vehicle has since been delivered! Thank you for providing us with feedback on your recent experience with Carvana. Please contact us at 800-333-4554 if any assistance is needed!