I made a purchase through Carvana after my Civic flooded from Harvey. Since 99% of dealerships flooded in my area, I didn't have much of a choice. The car delivered had minor exterior body damage that wasn't disclosed in the listing (front deep scratch, rear chipping), and the front plastic tow hook was missing.
Several months later, I noticed a foul smell. After inspecting the car, I realized the passenger side front and rear carpet was damp. I took it to a mechanic and found out the windshield had been improperly replaced and was slowly leaking. That's why it took so long to discover it. So I ended up with two flooded vehicles.
Because it was out of the warranty period, Carvana refused to help me. You're better off purchasing from a dealership because at least you'll have physical people to work with. It's really no different in terms of sales. They're great until they get your money. My car will be paid off in three years, and because of these reasons, I will not be purchasing from Carvana again.
Bottom Line: No, I would not recommend this to a friend
22 people found it helpful
Link to this ReviewWhen my Civic was flooded from Hurricane Harvey, I was uncomfortable purchasing a car from a dealership in a flood-soaked area. I knew there would be a lot of fraud going on selling cars.
Carvana seemed to be a good idea for the situation I was in. The process as a whole was okay, but it's best if you know exactly what car you're looking for before even considering it.
I chose a Mazda3, and it was delivered with a few issues. First, there was a piece of plastic missing from the front and a large scratch on the front and back that wasn't disclosed in the listing. I was under the impression from the delivery driver that I could take it to Mazda to at least get the plastic piece replaced. Mazda wanted to charge me for it. Since the car was used, I understand it wasn't going to be perfect, but I just expected it to be in the condition they had it listed. They also listed the wrong color. They advertised it as "meteor gray" when in fact it was "titanium flash."
Had I purchased it from a dealership, I would have insisted this be fixed before purchase. This is a little more difficult buying a car online. Had I turned it away, I probably would have had the same experience with any car. Altogether, Carvana is a legitimate company, and it's great you avoid dealership fees and can skip bullying from the finance office. Would I buy from Carvana again? Sure, if my area ever floods again.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this ReviewThank you for the review regarding your recent Carvana purchase. We know how devastating Hurricane Harvey was to our Houston customers so we are glad to hear that we were able to get you in a vehicle without the worry of flood damage. I see you were disappointed with the condition in which the vehicle arrived. We sincerely apologize that this was the case, as we hold all of our vehicles to the highest standard. However, we actually have a 100-day or 4,189-mile limited warranty for all of our customers. It looks like we have advised taking your vehicle to a mechanic to get this part replaced under our warranty but as of yet, this has not taken place. You will be nearing the end of that warranty period soon and we would love to make sure this gets corrected. Feel free to reach out to us at 1(800)333-4554 and we would be happy to help.
Company Response from Carvana
We take all feedback from our customers very seriously and want to thank you for reaching out to us with your review. All of our vehicles go through a 150-point inspection to ensure the vehicle is up to our standard before we deliver a vehicle to our customers as well as, to show that we stand behind our vehicles. We do offer a 100-day limited warranty on every vehicle. We sincerely apologize that you are experiencing these issues but they did occur significantly outside of the limited warranty period. Again, thank you for taking the time to provide your feedback and if you have any additional questions or concerns, please contact us at 800-333-4554.