Do not use SmileDirectClub. They are a total scam. They have the worst customer service. They always give you the runaround. I emailed to have mine canceled and was told it was canceled and I would not be charged again. And they charged me and claim the agent who called in response to my email was not authorized to cancel orders. Still, I don’t understand how an agent they hired and trained called me to cancel my order if they weren’t authorized to cancel my order.
I thankfully disputed with my bank and they sided with me. But I still lost $500! Please be warned, do NOT use this service.
Bottom Line: No, I would not recommend this to a friend
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