I was approved to purchase a vehicle. They asked for proof of my income. I have been in my career for 24 years. My check stubs are done strictly online, no paper trail. I offered them my W-2’s, and they did not want them. I offered to call HR on a three-way to prove to them that I worked at this job and my income was sufficient, and they refused.
I sent my offer letter with a letterhead, my orientation letter with a letterhead, my badge with the address of my employer, my electronic check stub and I offered to call my bank. This was from my second job. They want to finance my car based on income from my first job. The more money I make, the better the interest rate. So I sent them the proof that THEY asked for from my second job, and they still would not accept it.
I would not recommend anyone to buy from Carvana because they are non-trusting, but sell cars online that you have not seen.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Carvana
Thank you so much for providing your review about your Carvana experience. We pride ourselves on the ease of our process, so we apologize for any frustrations you have experienced during your Carvana experience. Whenever a customer finances with Carvana, we try our best to set up clear expectations deadlines so that we can create a seamless purchase process. We do have a strict underwriting process for customers to confirm their proof of income by either two most recent pay stubs or three most recent bank statements showing direct deposits. We are glad to report that our team has been in contact with the customer throughout the process, and the customer has now completed the underwriting process with the correct expectations and steps completed. We appreciate your support and trusting in our process and thank you for being part of Carvana!