The first car we got from Carvana we drove it for 2 miles and we get the low tire pressure light, and the sticker on the windshield says it's due for an oil change! We returned the car! Also, the customer service has no idea about registration and titles rates and discounts. They also provided us wrong info for the downpayment! The agents don't know what they are saying! I will not ever buy a cat again from this company!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us with your feedback. We want to sincerely apologize for any inconveniences or frustrations that you incurred during our purchase process. It is unacceptable that your original vehicle was not up to our standards but we are happy that you were able to take advantage of your 7-day money back guarantee to switch into a new vehicle!
We apologize for the confusion regarding registration but we are happy that an executive resolution specialist was able to reach out to you with all of the details. We appreciate your feedback and we will absolutely use this for process improvements in the future. If you have any additional questions or concerns, please give us a call at 800-333-4554.