I purchased their service at 7:00 pm Monday night. I was emailed at 10:10 am that the phone could be unlocked using the Metro PCS app. It did not work. I emailed, no response. The phone call was picked up after a 45-minute wait (disconnect 4 times before that).
I received a second email stating that I should be able to unlock the phone. It still did not work. I sent another unanswered email. I was on hold for 20 minutes and was disconnected four times. Finally, I got someone on Chat support. They took 20 minutes to respond to each question. They finally disconnected and sent an email requesting a video so I could get a refund.
This is a ripoff. DO NOT USE.
Bottom Line: No, I would not recommend this to a friend
