Reviews (1)

Yes, I got 15 pairs of contacts for free (plus $3 for shipping). To me, that made it worth it to try these contacts out. However, after my experience, I will not be continuing with this service.

First of all, Hubble's customer service is incompetent. One example is that they ask the same questions repeatedly even after you have already answered them. At one point, they emailed me to ask me what my prescription was. They also had the wrong telephone number listed for my optometrist, called a random woman (who later left me a voicemail), then claimed that the person they talked to said my prescription was expired. Even after I told them multiple times the correct phone number (even sent them a copy of my prescription), they told me that my "optometrist" (still don't know who they were talking to) said that Hubble Contacts wouldn't fit on my eyes.

Finally, they called the correct number and sent me my contacts. The contacts themselves are the absolute worst quality I have ever encountered. I have been using contacts for over 20 years, trying many different brands, and none have been this bad. They are dry as soon as they hit your eyes, and I can't seem to get a clear focus when I wear them. The dryness creates a terrible discomfort that made me not even want to use the rest of the contacts. I am keeping them for an emergency in case I run out of my other brand, but I refuse to wear these as a first option. Heck, I'd rather wear my glasses than these.

So, in summary, the contacts are as terrible as the customer service. If you need some backup pairs of lenses and are short on cash, that is the only reason I can see to get this deal. You also have to cancel your subscription by telephone (no online option), or they will start automatically charging your card. Overall it seems like a scam to me.