The whole process was not what I was expecting. They make you feel like you are going to get the car and then they block your account advising you there is an error and to call.
Well, I called and was told they can no longer continue with the purchase and if I had any questions I have to write to an address provided. I guess what's so frustrating is the fact that I just recently had an issue with my car and needed a new one asap. So after getting excited and the congratulations from them, they came and snatched it all away.
I would rather deal with the dealership, at least they are straightforward with you. This experience was a nightmare and to top it off, it was for my birthday. I will never recommend anyone to them. Avoid at all cost; you have a better shot at the dealership.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us with your feedback regarding your experience with Carvana. We want to apologize for any inconveniences experienced in our online ordering process. We do understand that our process is not for everyone.
Our underwriting process is part of our car buying experience and is in place for customer protection, as well as convenience. Due to discrepancies in the information provided, we were unable to move forward with financing in this case. I do apologize that we are unable to accommodate the sale of a vehicle but you are welcome to give us a call at 800-333-4554 so we can provide information regarding further communication. We will be sure to use your feedback for process improvements in the future.