Marina Vassiliades
Marina Vassiliades
San Diego, CAMember since November 2017

Reviews (1)

    • Dec 1, 2017
    • Verified Reviewer

    Mott & Bow

    Shady unethical practices and unauthorized charges

    Overall Experience:

    Do not order from this company. I will make sure everyone knows.

    I loved their jeans after my initial order. I placed a second order for $253 for 3 pairs of jeans, and I was charged 3 times without my consent or authorization.

    They are thieves and do not make things right at all. Their solution was to insult me by offering a coupon code for 20% off a future purchase. My bank account is still missing almost $900 because I was charged 3 separate times. They say they issued 2 credits but 1) they never advised me of 3 charges nor were authorized as there was no reason for 3 charges and 2) the money is still not in my bank account where it belongs.

    Their service is horrible. Grace is the thief, Diana from "customer experience" doesn't care at all. They are a disgrace. Not worth it if something goes wrong as they don't care! Lesson learned and I will let everyone know about their horrible shady practices.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Dec 5, 2017

      Company Response from Mott & Bow, Inc.

      Hi Marina,

      We're glad we could solve this case in your favor:

      1. As we previously explained, we made a mistake on charging one of your orders twice (duplicated order). Nevertheless, we found and amended the mistake immediately (meaning, a full refund was issued right away after the charge was made). In regards to the third order, this was a backorder which was cancelled and refunded on your request.

      2. We verified that all these three credits are now back in your bank account, so we're all square.

      Once again, we express our deepest apologies for this misuderstanding and guarantee you that we never meant to do you any harm. Contrary to this, our aim is, has and will always be to help our customers and work our hardest to ensure their satisfaction.

      We look forward to serving you again in the near future.

      Warmest regards,

      Mott & Bow

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