Deborah New
Rochester, NYMember since December 2017

Reviews (1)

    • Dec 2, 2017
    • Verified Reviewer

    Quip Toothbrush

    Bad product

    Overall Experience:

    First, as a dentist, I would want my patients to not have to figure out how to get an electric toothbrush to work. This product seems simple, but there must be a flaw in it as I had to take the professional trial brush I received apart and change the battery to get it to work. Then I could not turn it off. It's like my brush is missing something in its assembly. Once I got it to turn on, it would not turn off except by removing the battery.

    The brush simply is flawed in the assembly, or it's missing something is the only thing I can figure out. Also, I tried to contact the company, and there is no manned help support by phone. The chat didn't work either. So the only way you can get help is via an email. And I'm still waiting for a reply.

    Bottom line, go buy a battery operated spin brush at your local grocery store. This one isn't worth it.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Dec 2, 2017

      Company Response from Quip NYC Inc.

      Hi Deborah! It looks like you we replied to you two hours after emailing the help email address supplied on your welcome card. We can assure you our chat system is working but you may have tried to contact while it was "offline". This simply means our agents were too busy at the time but the system prompts you to leave a message and our team would have got back to you in hours if doing so.

      It sounds like there was a misunderstanding with the 2-minute timer function/power button and potentially slightly difficult to press the power button. It looks like our dental team has already sent out a replacement for you and were able to help you promptly.

      While we are never pleased to hear of product misunderstanding or issues, we hope you can understand that having shipped Quip for three years to hundreds of thousands of happy customers. Unfortunately, a very small handful will inevitably have an issue at some point, which is why we have a support team here and happy to help seven days a week.

      We would greatly appreciate it if you would be willing to update this review once your replacement is received to reflect what happened since posting this.

      Thanks for your feedback and we are glad we could help out.

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