I purchased 3 dresses and once they arrived realized that 2 of them didn’t fit. I contacted customer service and was informed that I was responsible for return shipping fees. Here is where it gets interesting.
A return anywhere in the US would be acceptable, however, their merchandise needs to be returned to China and customers are also responsible for customs fees. In other words, returning anything at all would cost you an exorbitant amount of money, making it not worthwhile, something this company is clearly banking on.
I wrote a review on another site and was contacted by StyleWe and asked to delete my review in exchange for a US return label (suddenly they have a US warehouse). I will not do that and lose the money instead because I feel it is important to alert consumers.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from StyleWe
Hi Sabrina Rotondi,
Sorry that you are not satisfied with the item(s).
Purchases (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Any shipping charges for the returned item(s) are the client's responsibility, as well as all applicable customs duties, and fees, taxes.
Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe