TaKhia Mayo
MarylandMember since December 2017

Reviews (1)

    • Dec 4, 2017
    • Verified Reviewer


    Paid merchandise I haven’t received - poor customer service

    Overall Experience:

    Hello Sugar!

    It’s me again! I am a repeat customer and in the past, I’ve had no problems until lately.

    I placed an order on November 21st for 3 bottles of SugarBearHair during your flash sale just as my son did. However, he has received his product along with his shipment order form constantly updating him. On the other hand, I have yet to receive my package and at first, it remained in “pre-packaged” status, BUT I NEVER received it!

    So I reached out to you via Facebook since no one from your company would immediately respond to my email. Once I reached out via Facebook I received a response finally. I was informed by the photos below that my package was in route. Well, since then I’ve contacted the USPS only to find out that it STILL hasn't left the warehouse and they've officially opened an inspector general case while my postmaster is aware based on your emails and system updates! This is very concerning to me as I’ve NEVER experienced this with your company in the past.

    I completely understand it’s the holiday season but I’ve paid you for a product. Can you please refund my shipping cost and send me my product along with something for my inconvenience? Your website indicates it should be updated in 48 hours but today is December 3rd and the order was placed on November 20th. I’m now ALL OUT of hair vitamins (Order Number: 1690656725).

    Is my package really in route? Because it has been saying that it’s in transit and on its way to be delivered since November 30 but according to USPS it’s STILL in your warehouse and hasn't been shipped!

    Thank you so much for looking into this Sugar! I’m sure you know this is not how you treat repeat customers. I hope I have it by tomorrow as you (SugarBearHair) promised in your last email to me!

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

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