Scentbird is officially one of the shadiest companies I have ever (inadvertently) done business with.
First of all, they do not allow you to review their full inventory until you enter your payment information into their system. I did just that and was immediately disappointed with their sub-par fragrance offerings. I then noticed that they charged me for a subscription that I did not sign up for.
No problem, I will just not put any products into my queue and cancel my account to get a refund. I check their FAQ, and they include a link to their account page where you can supposedly cancel. The problem is, there was NO way to cancel in the account page.
I immediately emailed them and asked them to cancel my account and issue me a refund since the box hadn't shipped out. I got an email in return the next day that gave the same instructions listed in their FAQ "Click the cancel my subscription link on your account page." AGAIN, this link does not exist on their account page. I responded with screenshots proving that the link did not exist, and was super confused when I got an email saying my first box had shipped. Again, I never put a product in my queue, so there shouldn't have been anything to ship. I suspect they did this to avoid having to give me a refund.
It has now been 10 days since this all started, and they still haven't canceled my account, and I haven't received the box they supposedly shipped. I just filed a chargeback with PayPal and am hoping they give me my money back.
Long story short, forget Scentbird. Don't give them your money.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Oh no, Kacee! I'm sorry about that! Our website and brand are ever evolving and improving! Since leaving this message, I'm certain there are cancel options within your profile or by reaching out to us. We're sorry your experience was difficult but rest assured, we've improved since. That said, if you ever decide to give us a chance in the future, we'd love to have you. No commitment, you can pause or cancel at any time and we're happy and available to assist via email (socialsupport@scentbird.com) or social media.