Do not get scammed into the hype of this dishonest and bogus company. They are frauds.
I had a 4-month plan. The entire 4 months my bottom aligner never fit properly. After several calls, I kept getting "it will take time." Well, 4 months passed and my bottom teeth never shifted. What a waste of money, time, pain, etc.
After taking additional impressions, I was approved once again to receive an aligner correction, which would only take an additional 4 weeks. Well, I’m writing this at 7 weeks and no aligners.
After several calls and having to call BBB, I received a bogus email that my aligners was shipped with an unknown tracking number. So once again I called and was hung up on with several representatives, with one telling me "oh, the tracking number is incorrect so I'll have to look into getting a correct one." I’m still waiting.
At this point, if BBB cannot do anything I will sue the company for all money, as well as for pain and suffering. Please be advised, sometimes it's worth paying more to get the quality and service you desire.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hi Carolyn. We would like to clarify that it's a normal aspect of aligner treatment for additional treatment time to be added on. This is due to the fact that it's not possible to predict exactly how fast a person's teeth will move. We will always prescribe reevaluation free of charge when it is necessary to achieve optimal alignment in line with the SmilePlan provided.