I wish I would have done some research before purchasing. It's been a couple of months since I placed my first order and I STILL haven't received a product. Customer service responded reasonably fast to my complaint, but the bottom line is, I still don't have a product.
Their website is filled with bugs, and they constantly spam you to upgrade your account or buy more products. I understand trying to up-sell a customer, but when I say "no" and dismiss the popups, it should be respected.
The product selection is limited. There isn't anything very exciting once you see what they have.
Skip this company and don't make the mistake I made.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Jack,
We are sorry to hear about the issues you've had in the past. In the last few years, we have made improvements to our website, shipping processes and we also added a great number of amazing fragrances including niche fragrances so customers have a lot to choose from :)
If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa" in the subject line. We are happy to make things right for you :)