June Wright
June Wright
San Antonio, TXMember since December 2017

Reviews (1)


    • Dec 7, 2017
    • Verified Reviewer

    Scentbird

    High hopes squashed

    Overall Experience:

    I came into the experience with high hopes. Who wouldn't want designer fragrances that cost hundreds of dollars for mere pennies practically?

    I signed up in October and got my first scent, Mon Guerlain the first week in November. Ok, very slow on shipping. They bill my bank account on the 10th and then don't ship out until almost a month later? November's scent was Burberry Brit. Same thing. They billed on the 20th of November this time, and it just now, on December 6th, that it arrived.

    I got a message from them saying my card was declined. For what? They already billed me and sent the fragrance. I replied back and told them what was going on. There reply back was to ask for my address to see what the issue was. The issue isn't with my address. It's with their delivery and payment set up.

    I was willing to give them a chance. I mean mistakes happen, but after reading the reviews of people having similar issues, I canceled.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Jan 9, 2018

      Company Response from Scentbird

      Hi June! I am so sorry to hear that we did not meet your expectations. It looks like you first subscribed with Scentbird on October 19th, and your first shipment was delivered to the reception desk on October 28th. Our shipping time frame is within 5-10 business days so this is well within our normal range. Your second shipment in November was sent during our second shipping window, which is at the end of the month late in the month because payment was received late (November 9th).

      It looks like when we had tried to collect payment on November 5th but your card was declined. Your November shipment was shipped November 29th and delivered December 6th, which is within the regular time frame. It seems there may have been some confusion in our billing schedules. If you decide to give us another try, we'd be happy to help clarify our billing and shipping schedule for you. Please give us an email at support@scentbird.com. We'd be happy to make our service something for you to be excited about!


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