Eddie L
Los Angeles, CAMember since December 2017

Reviews (1)

    • Dec 8, 2017
    • Verified Reviewer


    Pretty good, unless you want to end the subscription.

    Overall Experience:

    I must say I do like the BetterHelp service. My therapist was great until the time came that I requested to discontinue the service.

    This is a subscription service, and you will be charged every week! The only complaint I have is their process for ending the subscription.

    First of all, there's no one to contact the company. No phone number, no email, nothing. If you want to cancel, you must email your assigned therapist. I followed this process with this message,

    "I would like to stop counseling effective now. You're great. I just don't have time to check in, and I'm spending money for no reason. So I want to end service for the time being.

    Thank you, Mark."

    And one week later I get a message from the therapist saying,

    "You are still on my roster."

    That was it. No reason given. No suggestions for a resolution. Nothing.

    I was happy with the service up until this point. They should call this Hotel California because apparently, "You can check out any time you like, but you can never leave."

    I can't stand poor customer service or being taken advantage of. This experience tainted my entire experience with this organization.

    Subscribe at your own risk.

    Bottom Line: No, I would not recommend this to a friend

    28 people found it helpful

    Link to this Review
    • Dec 11, 2017

      Company Response from BetterHelp

      Hi Eddie, thanks for your review. It sounds like your counselor was not able to send you the "quit instructions" on your account. (It should be in a beige box in your messaging room.) You can get in touch with us at any time at contact@betterhelp.com or (888) 688-9296. We respond to all inquiries within one business day.

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