I must say I do like the BetterHelp service. My therapist was great until the time came that I requested to discontinue the service.
This is a subscription service, and you will be charged every week! The only complaint I have is their process for ending the subscription.
First of all, there's no one to contact the company. No phone number, no email, nothing. If you want to cancel, you must email your assigned therapist. I followed this process with this message,
"I would like to stop counseling effective now. You're great. I just don't have time to check in, and I'm spending money for no reason. So I want to end service for the time being.
Thank you, Mark."
And one week later I get a message from the therapist saying,
"You are still on my roster."
That was it. No reason given. No suggestions for a resolution. Nothing.
I was happy with the service up until this point. They should call this Hotel California because apparently, "You can check out any time you like, but you can never leave."
I can't stand poor customer service or being taken advantage of. This experience tainted my entire experience with this organization.
Subscribe at your own risk.
Bottom Line: No, I would not recommend this to a friend
28 people found it helpfulLink to this Review
Hi Eddie, thanks for your review. It sounds like your counselor was not able to send you the "quit instructions" on your account. (It should be in a beige box in your messaging room.) You can get in touch with us at any time at email@example.com or (888) 688-9296. We respond to all inquiries within one business day.