Please note that my rating is for customer service only; I have not yet used this product.
Much to my dismay when I poured my first bag of PrettyLitter into the litter box, it didn't reach the preferred depth of 2 inches. Per the advice in my order email, I contacted customer service and chose the online chat option. I got paired up with Beatrize, who helped me figure out what kind of schedule I would need to be on based on how much one bag filled the box (for me, 2 bags every 6 months for my one cat), and set me up to get a free second bag so that I can try the PrettyLitter experience exactly as intended.
I can't wait for my second bag to arrive so both my kitty and I can start enjoying the benefits!
Bottom Line: Yes, I would recommend this to a friend
