The first two months that I was a member, I received the same scent from my queue. That would have been fine since it is a scent I own a travel size of that I bought from Sephora and love, but what I received was definitely NOT the same scent and smelled horrible. The next two scents I received were fine, but after the third month, I had canceled my subscription...or so I thought.
I went through all the proper steps, including reporting why I was cancelling, and did all this well before the next cycle began, but I was still sent and billed for the next month's scent. When I contacted customer service about it, I was told they could go ahead and cancel for me, but they needed to know why I wanted to cancel before they could do so. Fine. I emailed them back.
Several days later, I get another email from them that just gives me the directions for how to cancel. I already did that once with no luck. I will try again and see what happens, but I feel like this is going to be a vicious cycle.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Scentbird
Hi Lindsay!
We are so sorry to hear that you had a negative experience with us. Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify.
In the last few months, we have made a few changes to our cancellation process to make it much more straightforward, so that customers can complete a cancellation on their account without having to contact customer service.
We apologize again for the trouble!