Liz Graham
Alberta, CanadaMember since December 2017

Reviews (1)


    • Dec 13, 2017
    • Verified Reviewer

    Function of Beauty

    Function of disappointment

    Overall Experience:

    To say I'm disappointed in Function of Beauty would be an understatement.

    I'm disheartened to know that I spent $50 CAD on a product I wanted to believe in and wanted to tell all my friends about after I placed my order on November 6. However, as of December 8, I have yet to receive my purchase (order #3245325 - according to Landmark Global because none of their emails actually provided me with one).

    I understand with the Christmas season a lot of orders are probably flooding their process and are causing delays, but I received one email explaining my order would be delayed by 3-4 days due to such reasons and my account would be credited a measly $5 on November 13. I was fine with this because 3-4 days is reasonable.

    But then I waited. And waited. And on November 30 I finally received the email I was waiting for - my order had finally shipped. I checked the tracking link provided and noticed that my shipment wasn't processed until December 4. I don't fault Function of Beauty for this (I would assume it is Landmark's issue), however, that is almost a full month since I placed the order.

    Like I stated before, I understand with the holiday season not everything goes according to plan, and the fact that I live in Canada is probably another factor, but I was kept in the dark almost the entire time. I'm upset because their website states: "It takes us 5 to 7 days to formulate and fill your unique order. From there we offer free priority two-day shipping." This was not the case for me, and if this for US residents only, I think their website should address this. I feel as though one month to wait for an order is unacceptable. Especially considering the email I received on November 13 stated it would be an additional 3-4 days.

    In the interest of being transparent, I am not happy, and I will not place another order once I do actually receive my purchase - no matter how much I enjoy my custom product.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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