We've been Quip users for a year (2 toothbrushes). The toothbrushes are among the most attractive and compact electric (battery) brushes on the market. I wish I could also say they were durable. One of our two brushes started coming apart in the middle when brushing and stopped vibrating.
When contacted, Quip provided me with a lecture on how to replace the heads (I know how to replace the heads, have watched the video, etc.). They eventually agreed to provide a replacement, but we have waited over a month and it still has not arrived. Shipping, in general, is very slow, and customer service is not very helpful or responsive. Not sure I'd buy this again, and we are considering jumping ship.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Quip NYC Inc.
Hi Julie,
We are so sorry to hear you had some trouble with your Quip! Our team was not intending to lecture you. We do apologize if it came off this way. Our team does their best to make sure we assist as quickly as possible and providing information on how to best avoid the same type of damage again so that you are not without your Quip. Our help team replies to all email inquiries within 24 hours during week days and can see they had replied to your emails within that timeline.
On behalf of our shipping partners, we are so sorry to see that your initial replacement order was lost in transit. Our help team had assisted with a reshipment for you which was priority mail which shows as delivered.
If you ever have any other issues or questions, our team at help@getquip.com are always happy to assist.