I was a HelloFresh customer until today.
I was sent an offer to share with three friends. My friends were to receive “3 free meals for 2 people with delivery included." When one of my friends attempted to utilize the offer, he was prompted to use his credit card to pay $16 for delivery. He did not finalize the transaction and contacted me. I, in turn, contacted HelloFresh and was told: “yes, we are attempting a ‘trial’ on charging for shipping." I replied, “but the offer I received stated “delivery included."
I further stated there is nothing wrong with charging for delivery as long as you are upfront about it and disclose the amount. Instead, they choose to be dishonest and use a “bait and switch” tactic. Sadly for them, they not only did not gain three new customers but they also lost a current customer.
Buyer beware!
Bottom Line: No, I would not recommend this to a friend
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