Chicago, ILMember since December 2017

Reviews (1)

    • Dec 15, 2017
    • Verified Reviewer

    Quip Toothbrush

    Customer service ignoring me

    Overall Experience:

    I'm happy to provide screenshots to back this up. I have contacted Quip multiple times to initiate a return since I'm not satisfied with my order. Per their policy, this is allowed within 30 days of my order (I'm in this window, though not for long, after the shipping and lack of response from their support department).

    I started by emailing, since that is the preferred contact listed on the site, and chat agents seem to be unavailable. I emailed twice over the course of 5 days with no response.

    I reached out to Quip's Facebook Messenger, in hopes of finding some help there. They responded, asked for the email address I used, and never got back to me. I then sent them a screenshot of the email I initially sent, with a timestamp, to verify my issue and perhaps help them troubleshoot. Still no response after two days.

    I've already canceled my recurring plan, even setting aside my dissatisfaction with the product, I'm not giving money in perpetuity to a company that ignores customer questions.

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

    Link to this Review
    • Dec 15, 2017

      Company Response from Quip NYC Inc.

      Hi CM! We believe this review may be a few days old as it seems you have been helped already. The issue was that our emails were going to your promotion/spam folder for some reason.

      We can see you have now been helped and we would love it if you would take the time to update your review when you get a second.

      We pride ourselves on our industry-leading customer service response times and we are sorry that an over-zealous spam filter caused this issue!


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