The purchase and pick up process was excellent and the return policy is great. I question their "150-point inspection."
The car was $2,010 more than the same color, make, and model car at a local dealership. The local dealer car has fewer miles but also has front bumper damage. I decided to go with a car without bumper damage that's gone through the certified process.
As soon as I turned the car on during pickup, there was a warning light. It was minor, just a low battery in the keyfob which they promptly remedied, to their credit.
The day after I picked up the car, I got it inspected. Within a few seconds, the mechanic showed me how the paint on the front bumper didn't match. He also showed me how one of the tabs holding the bumper on was broken. Basically, it had the same damage as the other car I decided not to buy.
Also, the cargo cover was missing. I called Carvana and told them it was missing, and their response was that it's not in the pictures, so it's on me. Now, how exactly am I supposed to know to look for something missing when I don't have experience with that make and model car? It's just like the person who posted the review that a "set of keys" is the key and the fob, not 2 keys. Doesn't make a lot of sense. Now I'm worried about what else I don't know enough to check for or ask about.
Lastly, while they were up front and specifically pointed out light scratches on one door panel, they missed some much deeper gouges inside the car that are not visible in the pictures.
I really don't know how they can miss some of this stuff with their extensive 150 point inspection they keep touting. All in all, with what I know now, I paid way too much for the car, so it's being returned. Yay for the return policy!
All in all, it's a good alternative to a traditional dealership, but be very careful and get your car inspected within the return window.
Bottom Line: Yes, I would recommend this to a friend
10 people found it helpful
Link to this Review
Company Response from Carvana
We are glad to hear that you enjoyed the online purchase process but regret that the condition of the vehicle we delivered was not acceptable. Our vehicles are used vehicles, and we do sell them as we purchased them, in regards to accessories. In this case, this vehicle did not come with the cargo cover. Well, we do try to notate the most noticeable imperfections and sincerely apologize if we missed the mark, in regards to any imperfections with the bumper or the interior of the vehicle.
We are glad that you were able to use the 7-day money back guarantee to return this vehicle, as it was not the perfect car for you. Thank you for taking the time to express your concerns about the condition of the vehicle. We will utilize this information to improve our process moving forward. If you have any additional concerns or questions, please reach out to us at 800-333-4554.