Horrible company to try and do business with. I signed up and then saw that this would be more expensive than first thought. I tried to cancel the same day only for them to drag their heels and charge me. They say they don’t take refunds. I disputed the charges with AMEX, so we will see what happens.
Don't do business with this unethical company! Those who will not honor a cancelation requestion before the first shipment has gone out is no one you want to do business with.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Scentbird
Hi Craig. I am so sorry to hear of your disappointment with our service. Due to the way our system is structured with first-time shipments, it is very difficult to cancel an order after it has been placed. The reason for this is due to how quickly orders begin processing with our warehouse. While this quick processing time is excellent for new subscribers who are patiently awaiting their first shipment, I understand it is frustrating for those individuals who sign up and then cancel because they have changed their minds. We apologize for any disappointment this may have caused you.