A Vivint salesperson came to my door offering a trial. He had me sign a contract using my husband's name even though he was away working. The salespeople use underhanded sleazy tactics to get you to sign a contract.
When I called to cancel my Vivint account before my trial was up, I was given an appointment date and time for the uninstall to happen. No one showed up, so I called them to ask where they were and was told because I did not confirm my cancellation by email, I am locked into the contract. I made a point of telling them that the contract is fraudulent as my husband is the main applicant and he was not there to sign it.
After two months, many calls, and many false promises of help, I was told my husband had been removed and now the contract is just in my name. However, I did not sign the contract in all required places. Also, my correct legal name is not in the contract, but they refuse to cancel it. Not only that but all my equipment was installed very poorly (it is visibly crooked on my wall/door) as well as my doorbell camera does not always record video even after it has been rung.
Vivint has probably the worst customer service I had ever had to deal with, do not get involved with this company in any way.
Bottom Line: No, I would not recommend this to a friend
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