On December 29th, my truck showed up, so I am eating my words about the New Year showing up before my truck does. Anyway, the truck looked great inside and out. No sign of overspray from the scratches being fixed and the paint job looked nice. The delivery guy was really nice. So, besides the lack of communication skills, everything was great.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this ReviewI sent Vroom $4,000 two WEEKS ago! I still haven't heard when my truck will be delivered. The salesman tells me some story about the truck having a scratch over a week ago. Three days ago the story changes to two scratches. I'm being strung along. I started the process on the 6th of December and I am confident the New Year will arrive before my truck does.
Do what we have been doing for decades and go to a dealership. You will get a car/truck and not an excuse. Do NOT buy from Vroom! You're welcome.
Company Response from Vroom, Inc.
Hi Poppy Tom,
We apologize for the delay in responding to your review. We've been busy working to improve our process and experience for our customers. We're happy to hear you were pleasantly surprised with your delivery back in December and hope you've been enjoying your ride!
The Vroom Team