I purchased a 30-day supply to try out the product in October. I used the product for 30 days and did not see an improvement in volume or condition of my hair.
In November an auto payment for a 90-day supply was taken, yet I received no product. I waited for a shipping notice, and one never came.
In December another auto payment was taken. I called Volaire customer support and explained that I never received the product in November and that I wanted to cancel my auto ship as I did not see an improvement using this product and did not find it beneficial. I was told to complete a form that would be emailed to me that I could ask for a refund or a new shipment.
I received a message from customer service the next day asking if I wanted a refund or new shipment. I opted for a refund of the two payments taken for a product that I did not receive. I received another email from customer service telling me to return the product for a refund. Again I told them I never received the product in November and asked for my refund. I called customer service to discuss the emails and was told I would be refunded for both.
The next morning I received another email from Volaire customer service stating that not only I would not be refunded the two auto payments in November and December, but I still owe the January payment as well unless I returned the product. This is very frustrating. I do not recommend working with this company.
Bottom Line: No, I would not recommend this to a friend
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