Reviews (1)

I'm going to try to be as concise as I can, which is a huge task because, boy, do I have a few gripes to pick here.

First of all, the customer service.

I kept seeing ads about a 7-day free trial (which makes sense because no one is ready to spend $180 USD per month without making sure they'll get something out of it). The ads we false. There is no 7-day free trial. I did receive one after asking about it, but the point is why is this false ad still going around?

Then when I realized I wanted to stop my plan altogether and cancel my account (for reasons I will get into in a minute), there was no option to do it in the app. So naturally, I emailed customer service again and asked them to cancel my subscription. They forced me to ask my counselor to do it. Now, without disclosing too much about my condition or why I used the app, confrontation, plus the prospect of having to excuse myself, plus give reasons why I don't like someone's style of counseling is a trigger. Yup! It gave me a panic attack! An app that was supposed to be a safe mental health space.

Second of all, the reason why it didn't work for me.

I tried two different counselors over the span of the month subscription I paid for and IMMEDIATELY, I caught the problem. I saw the pattern. On both occasions, I felt like I was being rushed, or like my case wasn't being treated seriously enough, or with the same urgency that I needed and felt. I didn't feel like my counselors cared or were taking the time or really understood what I needed.

I have come away from this app feeling even more hopeless than when I tried it. That's because I went in full of expectations and came away feeling like maybe I am beyond help or care, which is how the counselors made me feel. I am actually more suicidal and crushed then I was before I paid all that money with a heart full of hope.

I even question if I'll ever feel happiness. This app, and online therapy as a whole, was my last resort to start trying to recover from rock bottom.