Reviews (1)

I gave HelloFresh a try this past week. The meals from HelloFresh were not any better than other food order companies. My app and customer service experience with them left me frustrated, disappointed and exhausted. I will not recommend their service to everyone.

There is no email confirmation of orders and/or cancel. Even if you make no selection they will send you an order you didn't choose. The app is not user-friendly but it is "order-friendly" as it always defaults to an order placement even if a food selection is not made. I am sure this is to their benefit. I tried to cancel my account and thought I had canceled in time for the shipment online. My best advice is, buyer beware.

I have gone back to every single person I recommended the service to and told them not to ever use them after my customer service experience. In the future, I will use a competitor and recommend a major competitor instead of HelloFresh. All they had to do to keep a customer and keep my recommendation was simply; try to find out what happened and how we can help them improve so we both succeed. There was no acknowledgment that they might have a problem with their non-intuitive app and no explanation on why we didn't receive an order confirmation email. They simply did not provide a symbiotic relationship between customer and retailer for the frustration they created.

I have spent too much time and frustration and now money as they have this part finely tuned. When I asked for a supervisor, I was put on hold for a long time and then they hung up on me. They didn't try to call back. This might say something more about how this company is run.

I have no idea what food they selected for me that I will receive tomorrow.