Matt Tretter
PennsylvaniaMember since December 2017

Reviews (1)


    • Dec 28, 2017
    • Verified Reviewer

    The Black Tux

    Poor quality, worse customer focus

    Overall Experience:

    I rented a tux from The Black Tux for a work-related gala with several important colleagues much more senior than me. Needless to say, I was striving for a great impression and had heard good things about The Black Tux from friends.

    While the online shopping, measuring, and ordering experience was very easy and intuitive, I was entirely disappointed by the quality of the tux once it arrived. It looked very cheap, and as a result, I decided not to wear it and rent another tux from a different rental company. I chose not to find an alternative through The Black Tux given that their other options would be of similarly poor quality.

    After the date of my event, I notified The Black Tux of my issue with the quality of their product in hopes of getting a refund since I had to rent another tux to compensate for their poor quality. Unfortunately, their customer service was absolutely terrible. They indicated that because the event date was past, they can't (read: won't) refund me for the rental, implied that I was lying about not being able to wear the tux, and accused me of costing them two weeks of revenue since I kept their tux until my rental date despite not wearing it to the event. All this after I offered to send them a copy of my receipt from the other rental company and a dated photograph of me wearing the other tux at the event.

    I was and remain disappointed at their lack of accountability and customer focus and their apparent culture of putting profits over people. For a company that happily accepts praise as "the Warby Parker of men's formalwear," I would have expected so much more of their customer centricity and product quality.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review

Showing 1-1 of 1