The product is amazing. My problem is with customer "support," Candis Bateman, in particular, who was "helping" me. My family loved the bike so much that BOTH my husband and I had the great idea to get it for each other to my surprise! My son is the one who told me that he had gotten it ordered weeks ago and I needed to cancel mine ASAP because his order was to be delivered and set up the next day. Not too hard right?
WRONG. There is no phone number to call someone! My only choice was to email support explaining my situation and request someone to a call to confirm. No call, and they canceled the wrong order. Ten EMAILS back and forth later with Candis (over two days), and no calls after four requests and nothing. REALLY disappointing. I even asked her at the end to call my husband to explain/apologize and nothing.
Bottom Line: No, I would not recommend this to a friend
34 people found it helpful
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