Hannyle
FranceMember since December 2017

Reviews (1)


    • Dec 30, 2017
    • Verified Reviewer

    BetterHelp

    False advertising

    Overall Experience:

    BetterHelp proposes a service of life coach for US$65 a week, your membership will be renewed automatically, and you can cancel anytime (the ad says). Truth is, you pay the whole month (US$260) up front and you can cancel, yes, but you have already paid them a month. It’s false advertising.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

    Link to this Review
    • Jan 12, 2018

      Company Response from BetterHelp

      Hi Hannyle,

      Oh no! When you signed up and created your account, we provided the information about how your subscription would work, and that by enrolling, your selected subscription plan of $65 USD/week would be charged monthly. I do apologize if you didn’t get a chance to read this information when it was presented to you. All members are notified before entering in any payment information. I'd be happy to pass along your feedback to our Development Team so that it is more clear in the future.


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