Zoe
Myrtle Beach, SCMember since December 2017

Reviews (1)


    • Jan 2, 2018
    • Verified Reviewer

    SmileDirectClub

    No good, will take your money!

    Overall Experience:

    So I paid for the kit and did perfect impressions, but I got an email saying it wasn’t deep enough, which is a lie and all they wanted was my money! And wanted me to buy ANOTHER kit, wasn’t even generous enough to lend me another one! Don't waste your money!

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

    Link to this Review
    • Mar 7, 2018

      Company Response from Smile Direct Club

      Hi there, Zoe. We only reject impressions in the instance that they're too faulty to create a SmilePlan or aligners from. In many cases, impressions are too shallow, and we do need to see the full teeth and gum line in order to create an accurate model. This is determined by a licensed dental professional. If you have any additional questions, please reach out to us via grinners@smiledirectclub.com.


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