The ad given for this app claims that the price is $45 US per week, then as soon as you register they do charge you $180 US immediately, why can’t you just advertise you like it is $180 US a month? Also in the ad, the counselor chats with you in real time like you chat with a friend in WhatsApp, but in reality, it is not.
The first counselor that was assigned to me made it very clear he will answer every three days. His answers were impersonal and short, so I asked to change a counselor. The new councilor definitely took time to read my messages, but also always answered just in one sentence just to keep the conversation going; no advice, no reference, and no information. Better save for a real therapist.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
Link to this Review
Company Response from BetterHelp
Hi Ivan-
Thanks for your review. When you sign up, we let all members know that they will be billed monthly, and apologize for the confusion. You are able to schedule a live session at any time with your counselor on the platform so that you're able to speak in real time. You can do a live video, phone, or live chat. Thanks!