This website says that you can cancel your subscription yourself at any time by logging into your account. This is not true; you cannot cancel your subscription without asking your counselor about it. This is not disclosed prior to registration. Also, there is no information about refunds or a minimum number of months prior to registering, which is sketchy to me.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
Link to this Review
Company Response from BetterHelp
Hi Elisabeth,
Thanks for your feedback. The counselors on BetterHelp are licensed professionals and put in considerable time and effort to review your case and begin communication with you. The cancelation process allows for you to leave valuable feedback about your experience that helps the counselor reflect and possibly even work to make improvements in their practice. Additionally, clients quitting without any notice to the counselor may cause counselors alarm or worry.
There is no minimum number of months you need to subscribe to BetterHelp, and can let your counselor know you'd like to quit counseling at any time!