Ian Epstein
Long Island, NYMember since January 2018

Reviews (1)


    • Jan 6, 2018
    • Verified Reviewer

    Club W

    Terrible customer service, not a professional company

    I received a $100 gift certificate for the holidays. After receiving my first order (which I was excited for), I realized one of the bottles was the same brand but different wine. I ordered the Cabernet and they sent me a Chardonnay. Not a big deal, so I contacted customer service two times and got no response.

    So I called customer service and was able to reach a man who was very unfriendly. He told me that he would give me a credit for the bottle. I asked him if he would just send me the correct bottle and he got very nasty with me. He said the money is in your account and hung the phone up on me. I went on to my account and did not see the credit. When I refreshed the page, my whole account with all my information and my order was deleted. Are you kidding me?!

    The worst customer service I have ever received!

    Bottom Line: No, I would not recommend this to a friend

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