Reviews (1)

In the beginning of my treatment, everything was going great. I was on a 4-month plan to realign both upper and lower teeth. Somewhere around month 2 and 1/2, the trays did not fit correctly on my upper teeth.

After contacting customer support, I was advised to send in the aligners that seemed to not be fitting correctly. Then they said the doctor would review the aligners and determine if something went wrong on their part. If not, I was to keep wearing the aligners and finish my treatment. Customer service said I would have to pay to ship them in and this whole process may take 3-4 weeks. In the meantime, I should wear the next set of aligners while this is all going on. I asked them why shouldn't I just wear the next set and skip all of the shipping back and forth of an aligner tray that would be obsolete? They agreed, and the matter was closed.

Every aligner tray after that, including the ones that created this issue, did not fit correctly at all. In fact, I began to wonder if I had the correct ones or was going backward in alignment. Nevertheless, I pressed on through the end of treatment. I even ordered retainers. Still, nothing fit correctly for the upper teeth. I double checked my 3D “new smile” that they had created on their website to see if I was somehow missing something, and sure enough, my upper teeth look nothing like the computer rendition.

Any type of response to an email I sent in about this? Nope. A small refund? Nope. An offer to take new impressions and somehow try to fix this? Nope.

I'm saddened and shocked this would be the outcome. Yes, my teeth WERE correctly adjusting. No, they are nowhere near what SmileDirectClub had shown me in their 3D "new smile" computer prediction. I think 1 or 2 more months of correct aligners would absolutely fix this issue. I'm out quite a bit of money and am extremely disappointed.