I was charged three times in four months (September/October/November/December), and at the time of first emailing Scentbird, I had not received even one of the perfumes and requested a refund because I was so angry. I was denied a refund (was told it was their policy no refunds)! So it's January 6th, 2018, and the problem is they STILL owe me for one perfume! I have sent now many emails requesting my perfume (or a refund) to their Head of Customer Support, Head of Customer Retention, Co-Founder, and others and NONE of the customer reps, fairies or Co-Founder has even bothered to respond or even assist me with my issue to send my product!
First, they keep charging my card (three times) without even me receiving a single item (worst shipping process ever for a .27oz spray). Now they aren't even responding to what is owed to me?
I am LIVID! Scentbird are THIEVES and RIPOFFS! Never had such a bad experience with any other online company. At least give me back the lousy $15, or do you do this to all your customers to keep your terrible company afloat?
Please think twice if you plan on ordering anything from Scentbird!
You WILL be very disappointed with their service and hopefull you will not fall victim to being ripped off by not receiving or being assisted in getting an item you paid for!
Disgruntled Customer,
Kimberly.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Scentbird
Hi Kimberly, I am so sorry about this! Unfortunately, since you live in Hawaii, your shipping times are significantly longer than most. Fragrances are considered a hazardous material because they are flammable, so we are unable to ship via air freight. Unfortunately, shipments to Hawaii are sent via sea freight which is what creates the long gap in transit.
It looks like your final order is currently en route. Should you not receive the order by the end of this week, please contact our Scentbird Fairy, Kayla A., who will arrange for a replacement to be shipped at once. Our sincerest apologies that your experience with Scentbird was unpleasant!