Kathy Pedigo
IndianaMember since January 2018

Reviews (1)

    • Jan 9, 2018
    • Verified Reviewer


    Sent shipment I did not order and took money

    Overall Experience:

    I ordered the trial for my husband. He was put in the hospital before ever getting to use it. This was on December 22, 2017. The first auto-ship was to be sent on January 31, 2018. I tried canceling the 2nd of January, 2018. They told me it had already been shipped and $78 was taken out of my bank account! I, of course, wasn't expecting this charge and it put my account negative. Customer service was zero help after several emails.

    BioTrust cannot be trusted whatsoever! Now it's up to me to return the new shipment, which isn't here yet on January 7th. I have to pay the return shipping too!


    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Jan 9, 2018

      Company Response from BioTRUST

      Hi Kathy,

      My name is Tim Skwiat, and I am the Director of Scientific Affairs with BioTrust Nutrition. I keep an eye on websites like HighYa because our goal is to ensure that our customers enjoy world-class customer service and an all-around positive experience.

      Before I go any further, I want to say that I am deeply sorry to hear that your husband was hospitalized. I do hope that he is doing as well as possible. Our thoughts and prayers go out to you and your husband.

      I'm regretful to read your review and to learn that you experienced anything less than the best. Having said that, I assure you that we will do everything we can to make this right for you. I will begin by forwarding your name and review to our Customer Service Department. As soon as we locate your contact information, one of my teammates will be reaching out to you to take care of you.

      If this is not resolved to your satisfaction, can you please contact me directly at tskwiat@biotrust.com? I will make certain that you are taken care of.


      Tim Skwiat

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