Carvana is the worst brokerage company ever. They changed loan requirements, policies, and procedures in the middle of the underwriting process after initial documents were received and verified! Zack, one of the supervisors in Arizona in underwriting, tried every way possible to make my experience with this company unpleasant and draining. I spent a week going back and forth with this and got nothing accomplished! He was very discriminating with some of the questions he asked during or conversations about my income and employment, made me jump through hoops to prove things and in so many words encouraged me to seek out other car dealers because my business was not needed by Carvana.
Not only did I waste my time, but I still don't have the car I was supposed to pick up on January 5th, nor has anyone from this company reached out to me about my complaints.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Thank you for bringing your concerns to our attention. We take customer complaints very seriously as customer satisfaction is our top priority. We sincerely apologize that you dealt with difficulties and miscommunication during our verification process. We understand there was a misunderstanding regarding necessary documents but see that our underwriting team was able to verify your information! We hope you are enjoying your new vehicle! If you have any additional questions please don’t hesitate to reach out to us at 800.333.4554!