Scentbird has one of the worst Customer Service setups I have ever witnessed.
All of the email responses are automatically created without you speaking to an actual person. I had never received an order (full $95 bottle of cologne) that never shipped, but I was still charged. Over a month went by with me doing the same thing; emailing customer service (because the company doesn't have a call number), then customer service sending me the EXACT SAME response back every single time from the EXACT SAME person! Yet when I replied, including prior emails, conversations, pictures, etc., the person never emailed me back. A week would go by and then I would get another email from another random Customer Service person.
I have FINALLY, after a month, canceled the orders (somehow, not sure, I cancelled my credit card payment). I will 100% never buy another order from Scentbird AND I encourage EVERYONE to avoid their services so they don't end up in my shoes.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Ryan,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few years.
We're always happy to support any of our customers with concerns via social media or via email (socialsupport@scentbird.com) :)