I have requested twice from customer service to update me on an order that was placed on December 13th. It is in pending status on my order tab. I asked what had happened and when I could expect the order. I received a response asking to confirm my shipping address (which had not changed from the multiple other orders). I did so and got no response.
In a follow-up email, I asked for an update and got no response. In frustration, I sent a third email asking how to deactivate my account as I cannot tolerate poor customer service. I have yet to receive a response. I have pushed out the next delivery as far as possible hoping that I will figure out how to expire my account. Meanwhile, I get a hundred emails regarding pushing my account out and asking to review my other purchases.
I am not a satisfied customer and have moved to a niche perfumery subscription service that has been a joy to deal with.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Scentbird
Scott, we are so sorry to hear about your negative experience with Scentbird. It looks like there was a delay with your order due to one of the items have been back ordered. This is absolutely something that we should have been better at, is communicating with you.
I want you to know that we heard your complaint, and since, have implemented new processes and changes to the way we communicate with situations like yours.