The perfume is great. I love it! Their recommendations are really on point too.
The major problems I have had are with the service and their response time! I have had to contact them multiple times for various reasons, and it always takes a while to get a response back. Then I will talk to a customer service rep, tell them my problem, and then I will have to talk to someone else the next time and have to send the same emails or conversations I had with the other customer service rep.
Like I said, it is great quality products, but the service is not so great. It is always a hassle if something goes wrong! I will still subscribe to them, but it is a hassle if you have a problem that you need to contact customer service!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Hi Josee,
Thank you for giving us an honest review, we truly appreciate it! Up until now, we continue to diversify our portfolio with new products which you can pick from instead of a scent each month :)
I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then. But, we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :)
If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!