I used to LOVE my Scentbird, but my last three months they can’t seem to get it together. Three months in a row, I haven’t received my shipment and had to contact them and then wait for a reshipment. I realize that shipping errors like lost packages aren’t their fault directly, but after three months in a row, I got upset. Customer service had no apology at all, simply “we can’t do much about shipping errors, just assist once you contact us.” No sorry, no appeasement, nothing.
I’m canceling my Scentbird subscription, and that makes me really sad because I used to love getting my perfumes every month.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Anna,
I am truly sorry about your unpleasant experience with us but we thank you for writing us an honest review! After our warehouse transition last year, we have made improvements to our shipping processes and most importantly- our communication with our customers :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!