My experience with this company has been a positive one thus far. My only negative experience was when I tried to contact a live person because I wanted to see if I could change the date that these guys withdraw the money from my account, and I was never able to speak to anyone. I appreciate experiencing fragrances prior to me buying them because I'm able to save money rather than pay full cost for a scent only to realize after having opened it, that it doesn't work well with my body chemistry.
Bottom Line: Yes, I would recommend this to a friend
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Company Response from
Hi Cassandra,
Thank you for writing us a review, we truly appreciate it :) I am sorry to hear that you were not able to reach out to us during that time :( We were a very small (but quickly) growing team back then but, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can respond to each of our customers in a timely manner :) Nevertheless, I am beyond happy to hear that you get to enjoy trying out fragrances that worked well with your body chemistry and this is our main goal as a fragrance discovery platform!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)