I am very upset with this company. I purchased two gift sets for Christmas gifts and still have not yet gotten this resolved. I received two sets that were damaged, and packaging was torn and bottles were leaking. They said they were going to give me a credit for a one-month subscription, but I just found out that my account was charged again.
It’s impossible to get ahold of customer service at this company. I will be canceling my account.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Oh no, Shelby! Thank you for sharing and I'm so sorry this was your experience with us. This is completely the opposite of the experience we wished you to have. I've just taken a look into your account and interactions with us and I see we were able to resolve this issue. However, I'm truly sorry that this took place. Over the past year, I can confidently say we've improved our packing processes and procedures as well as quality control so going forward, we want to make sure this isn't something customers often experience. If you ever have any questions or concerns down the line, please email us at socialsupport@scentbird.com and we'll be happy to help!