I really like the concept of this, and I get over ten subscription boxes a month, but Scentbird is the absolute worst in terms of shipping and customer service.
I get billed in the beginning of the month, my box doesn't ship out until around the 20th, and I don't receive it until well into the next month after I've been charged for another month. I've never had this issue with any other sub box. I still haven't received my December choices, and my shipping never updates. I have zero clue where it is and when receiving it. I hands down don't think a customer should be charged for a new month if they haven't received the last month's items. Every month I email, around a week later I will get the same response, "this isn't up to Scentbird's standards."
Nothing is done about it, and nothing changes.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Amy,
I am so sorry to hear about the issues you've had in the past. After our warehouse transition, we have made further improvements to our shipping processes as we continuously grow and expand as a company.
We are determined to surpass all challenges that come our way and we will continue to do so :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!