Kimberly Stringer-Taylor
MichiganMember since January 2018

Reviews (1)

    • Jan 12, 2018
    • Verified Reviewer

    Ab Doer 360

    Warranty and customer service

    I purchased the Ab Doer 360 with the understanding that I would be able to return it if dissatisfied. I understood I would pay the shipping. However, since the whole advertisement stated the shipping and handling fee would be $14.95, and I would get that free if I paid in full, I ASSUMED it would only cost me $14.95 to ship it back. WRONG!

    Because there was a computer system problem with my order, I was sent two machines instead of one. When I realized I was being charged twice, I contacted customer service who told me the unit had shipped so I would have to wait until it arrived to get instructions on returning it. That was fine, but because I bought two in error and was keeping one, I really expected the company to cover the shipping cost to return it. No! They insisted I pay to return it as if I was a dissatisfied customer. At that time I was not. Now I am. When I went to the USPS and UPS office, the cost was $80-$90 to ship. I was informed the company gets a discount because they are a corporate customer. That is why they only pay $14.95.

    When I called the customer service team back about the company providing the return shipping, I was given the same jargon. I asked to speak to a supervisor and every request was refused. The representative was a little rude about explaining the supervisors have no more authority than he did.

    I enjoy the device as it is easy and I am just getting back into exercising. I am also in an apartment, and it is less likely to disturb my neighbors if I use in later in the evening or early in the morning.

    I also agree with one of the previous reviews. There are only three videos, one for each level of ability. They are not very exciting, so you will become bored after the first five views. Searching the internet for other videos is not easy and often are not even 15 minutes long.

    Buyer beware! Customer service is not great!

    Bottom Line: No, I would not recommend this to a friend

    72 people found it helpful

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