Unless you’re prepared to waste a month on this long, unorganized, excuse-filled process, then MOVE ON!
This company is a joke. I don’t know how they are still in business, such a disappointment. They take the images of the picture and use special effects to hide scratches, dents, and other cosmetic flaws. Then after you decide you want the car, they start inspecting it and fixing things that should have been done before they even listed the car. Wouldn’t those things affect the overall cost of the car? Shouldn’t these things be disclosed beforehand?
Now based on all the horrible reviews coming true I am expecting the car to show up dirty and damaged, be impossible to register, and if there are any problems with the car, I expect them to be impossible to get ahold of.
Just go to a real place that takes care of their stuff and trades them the money for the keys, and call it a day! Not a month!
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hi Marlie,
We're sorry to hear about the experience you had with us, and for the delay in our response. We've been working to improve pretty much all the areas you provided feedback on so we appreciate you taking the time to do so. If there's anything we can help you with in the future, please let us know.
The Vroom Team